The key to connecting with every individual is authenticity. Be genuine and share personal stories from your life in Japan, especially about the city you're guiding in. Additionally, provide unique insights and share local events or lesser-known facts that visitors can't easily find online or google.

Typically, we compensate guides on the day of the tour.

For guides with multiple tours for the same customer (e.g., on March 12 and March 17), we consolidate payment for both tours on the final tour day for our administrative convenience.

For new guides or first-time arrangements, we may provide payment a day or two in advance to alleviate any concerns.

It's crucial to thoroughly review the itinerary provided in the customer's itinerary link (specifically the day before the tour). It may contain specific requests from the customer, such as dietary restrictions, surprise birthday plans for a son, or arrangements for hosting an influencer (online celebrity).

If you haven't received an itinerary presentation for the tour you've accepted (typically a link directing you to a Sway presentation outlining tour details), it's likely because the tour was arranged through a travel agent. In such cases, the agent determines and sometimes gradually provides the details closer to the tour date.

If a tour participant asks a question to which you don't know the answer, it's perfectly okay to admit that you're unsure. You can offer to look up the information. The key is to remain honest and helpful while managing expectations.

Occasionally, you may encounter a tour participant who is difficult or demanding. It's important to maintain your politeness and professionalism throughout the tour until it concludes. When encountering difficult or challenging tour participants, it's essential to remain calm, empathetic, and patient. Listen actively to their concerns, address them respectfully, and strive to find mutually agreeable solutions.

The fee we offer you often covers your reward, including your personal expenses such as your own tickets and food. Customers are responsible for covering their own expenses unless we inform you otherwise.

If they offer to cover your food or ticket expenses, feel free to graciously accept.

Some tour requests don't come directly through our website but through other travel agents. These agents often provide us with partial information to confirm the tour. They may need more time before sending us the full details about the tour or customer.

If the meeting point, typically the hotel lobby, hasn't been specified, you can ask the tour participant once we connect you to them via WhatsApp or email 2-4 weeks before your tour.

Please revisit the itinerary presentation link a few days before your tour. Adjustments may have been made based on customer requests and changes, and we update the information in the presentation link accordingly to ensure accuracy for our guides.

Customers fill out a detailed form, and we typically customize the tour based on their preferences.

You're not obligated to strictly follow the provided itinerary; if you believe there's a better route, feel free to take it. However, it's crucial to keep the customer informed and seek confirmation from them, especially for destinations they've requested specifically.

You need to confirm the date, time, and meeting point most importantly.

Mostly, yes.

Wait for 3-5 days. If there's still no response, please inform us, and we will reach out to them directly.

You can go empty-handed, but it's recommended to consider bringing along a few essentials for a more comfortable experience: phone charger, comfortable footwear, an umbrella, weather-appropriate clothing, and a water bottle.

If they insist, accept it with gratitude.

In the event of emergencies or unexpected situations during the tour, it's essential to remain calm and prioritize the safety and well-being of all participants. Quickly assess the situation, follow any established emergency protocols, and take appropriate action to mitigate risks or provide assistance as needed.

Tours with large groups may seem daunting at first, but they often come with generous compensation for the relatively short duration.

While big groups typically ask fewer questions compared to smaller ones, they do require management and control.

Here's some advice:

When you need to make announcements, such as introductions or discussing specific sites, consider gathering everyone in a circle. This simple action can help streamline communication and ensure everyone is attentive.

Before the tour begins, if feasible, organize a circle and encourage each person to remember the individuals on their left and right. Then, if you need to confirm everyone's presence, simply call out "body check," prompting participants to locate the individuals they remembered. If everyone is accounted for without any objections, you can proceed confidently with the tour.

You have the option to designate a group leader if there isn't one already appointed within their group. You can then communicate directly with this leader for any inquiries and lead the tour accordingly.

Delegate Responsibilities: If possible, delegate tasks to trusted participants or assistants to help with crowd management and logistics.

Be Flexible: Large groups may move more slowly and require additional time for transitions. Be patient and flexible with the pace of the tour.

Manage Expectations: Set clear expectations at the beginning of the tour regarding behavior, timing, and any rules or guidelines they need to follow.